Website VergeToday Verge Management Group

Global Leader in Talent Acquisition within OT/ICS/IoT Cybersecurity

Position: Post Sales Operations Manager

Location: United States – Remote

Compensation: Well above market – plus equity options

Our client is a market leader in the booming area of Operational Technology (OT), Internet of Things (IoT), and Industrial Control System (ICS) cyber security and is looking for talent globally to continue its success!

Key responsibilities:

  • Support the global Professional Services team through business process and improvement initiatives, analytics, reporting and automation
  • Develop, own and deliver regular reports and dashboards around Post Sales KPIs such as Bookings, Billings, Utilization, Revenue, Margin, Investment work, project profitability, burn down (actuals and scheduled)
  • Provide all metrics, graphs, analysis and report all key performance indicators needed for the end of the month, quarter and year business reviews
  • Analyze data and trends to make informed recommendations to managers and drive change through a clear and concise communication
  • Prepare ad hoc analysis & participate in projects as needed
  • Work closely with the Post Sales leadership team to ensure data is adequately reflected in the Professional Services Automation Tool, SFDC, and all other tools across the organization
  • Partner with the Post Sales leaders to identify opportunities for process automation and improvement to ensure successful implementation of new programs through the customer experience organization
  • Work with Post Sales leaders and Finance to design, implement and manage high quality and accurate forecasting, planning and budgeting processes that are integrated with other planning processes
  • Collaborate with internal stakeholders including Sales, Finance and Sales Operations to collect business requirements and ensure all methodologies, policies, and procedures are maintained
  • Own and oversee the use of internal systems being used and suggest improvements or additional tools
  • Conduct training sessions to educate Post Sales resources on reporting and tools available to them

“Must haves”

  • 7+ years demonstrated experience working in a Professional Services and/or Post Sales organization, driving business operations, efficiencies and KPI’s
  • Significant knowledge and experience in SFDC, with knowledge of complex dashboard and reports, custom report types, calculated fields and workflows
  • Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision-makers with business insights, financial analysis and forecasting
  • Advanced Microsoft Office skills, particularly Excel and PowerPoint.
  • Data-driven and investigative mindset. Significant knowledge and experience in using Business Intelligence Tools (Zoho Analytics or similar)
  • Strong understanding of Professional Services and Post Sales financial and business metrics
  • Demonstrated ability to collect and assess data and present it in an actionable/insightful way, enjoying “getting your hands dirty”
  • Strong skills and project management capabilities
  • Excellent communication (written and verbal) and presentation skills
  • Ability to work well under pressure and handle confrontation when necessary
  • Ability to react to project adjustments and alterations promptly and efficiently
  • Ability to operate in settings with solid confidentiality and data privacy protocols
  • Dedicated to achieving goals
  • Strong work ethic
  • Excellent verbal and written skills, including report writing and presentation skills
  • Good written and spoken English proficiency
  • Ability to establish and maintain effective working relationships with coworkers, managers, and employees, working effectively in an international team environment
  • Moderate travel required

“Nice to haves”

  • Experience in an IT, Network or Cybersecurity Product Vendor
  • OpenAir knowledge and reporting experience are strongly desired.
  • Zoho Analytics knowledge and reporting experience is strongly desired
  • Bachelor’s degree (or equivalent) in Business, Economics, Finance, Engineering, Statistics, Computer Science, Mathematics or related field, or equivalent experience

About Verge Management Group– We are the global leader in connecting our partners with talent for OT/ICS Cybersecurity jobs.

Resumes presented to Verge Management Group are never submitted to a client company unless the candidate authorizes the submission of the resume and agrees to become a candidate for the position.

After your resume is submitted to our client company, VMG will shine as a full-service firm. Therefore; you will be assisted in every way possible throughout the recruiting process, including preparation for the telephone and personal interview, gathering references, evaluating offers and managing the negotiations.

Feel free to reach out directly to us for more ICS Cybersecurity jobs on our website at https://vergemanagementgroup.com or email at [email protected]

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