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Global Leader in Talent Acquisition within OT/ICS/IoT Cybersecurity

Position: Technical Implementation Engineer

Our client is a market leader in the booming area of Operational Technology (OT), Internet of Things (IoT), and Industrial Control System (ICS) cyber security and is looking for talent globally to continue its success! Using advanced metering infrastructure and other cutting-edge smart grid technologies, they have helped utility companies all over planet earth improve their operations, protect their assets, lower their operating costs and provide better customer service.

You will be doing your part, as a technical implementation engineer, to protect human lives as well as millions in revenue by acting as the technical subject matter expert working with the Sales and PM teams to deploy cutting edge cyber security technology within named accounts. You’ll support the education, promotion and adoption of a solution to help targeted accounts protect their Operational Technology (OT) or Industrial Control Systems (ICS) OR Building Automation IoT environments. In this role, you will have to be highly proficient in enterprise security architectures, cybersecurity product suites and technologies, networking technologies, and comfortable working in various ICS OT environments.

Key responsibilities of a Technical Implementation Engineer: what you will be doing day in and day out

• Owns test environments and test lab to support the deployment organization
• Create relevant use case scenarios and appropriate solutions to demonstrate how the system operates and supports improvements to the customer-facing test suite
• Support System Acceptance Testing (SAT) for new customer deployments
• Support manufacturing resources in First Article Testing (FAT) and monitor FAT processes
• Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable
• Adhere to formal change control processes
• Develop subject matter expertise in two-way electric AMI technology, from head-end software to the field endpoints
• Ensure CRM tickets are full documented and resolved or escalated to appropriate support tier, within SLA guidelines
• Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly
• Support software installation activities for new releases and provide post-implementation support.
• Test and support beta versions of software and identifies gaps in technical documentation such as release notes
• Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions
• Act as the liaison to the other business units as needed, to resolve and follow through on issues / defects.

Key requirements: without these you’re probably not the best fit
• Strong analytical skills; able to complete methodical root cause analysis and troubleshoot technical issues
• Highly adaptable in a dynamic work environment
• Accustomed to working in an environment driven by high standards for service and system delivery
• Excellent team player; self-starter with the ability to work unsupervised
• Ability to plan and maintain schedules
• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions
• Experience with Oracle or SQL Server database a plus
• Excellent written and oral communication skills
• Self-motivated, proactive, able to work under stressful conditions
• Demonstrate customer focus with proven ability to resolve customer issues appropriately
• Strong customer communication and service skills
• Experience with wireless technologies is a plus
• Background in software quality testing desired
• Utility domain knowledge preferred
• Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus
• Ability to multitask and prioritize
• Ability to travel approximately 25%-50%

• Utility operations experience is a plus
• Experience in working with solutions involving both software and hardware

• High degree of analytical skills; able to complete methodical root cause analysis.
• Highly adaptable in a dynamic work environment
• Accustomed to working in an environment driven by high standards for service and system delivery
• Excellent team player; self-starter with the ability to work unsupervised
• Ability to plan and maintain schedules
• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions
• Experience with Oracle or SQL Server database a plus.
• Excellent communication skills; ability to interact with end-users a must.
• Self motivated, proactive, able to work under stressful conditions.
• Demonstrate customer focus with proven ability to resolve customer issues appropriately.
• Experience with wireless technology a plus
• Background in software quality testing desired

About Verge Management Group– We are the global leader in connecting our partners with talent for OT/ICS Cybersecurity jobs.

Resumes presented to Verge Management Group are never submitted to a client company unless the candidate authorizes the submission of the resume and agrees to become a candidate for the position.

After your resume is submitted to our client company, VMG will shine as a full-service firm. Therefore; you will be assisted in every way possible throughout the recruiting process, including preparation for the telephone and personal interview, gathering references, evaluating offers and managing the negotiations.

Feel free to reach out directly to us for more ICS Cybersecurity jobs on our website at https://vergemanagementgroup.com or email at [email protected]

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